Legal
Privacy Policy
This policy explains how All Service 4 U Limited collects, uses and protects personal data when you call us, book boiler or gas work, or visit this website. We follow the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
Call with your postcode, the boiler make and any fault code showing.
- Gas Safe registered: 648977
- Phone line open 24/7
- Same-day appointments available
Who We Are
All Service 4 U Limited is the data controller for the personal data described here. Our registered office is Office 226, Building 3, North London Business Park, Oakleigh Road South, London N11 1GN. We are on the Gas Safe Register under business registration 648977. Our ICO registration number is To confirm: ICO registration number.
You can contact us about this policy or your data by phone on 020 3740 6785, or by post to the registered office above.
The Data We Collect
We collect only what we need to answer your call, carry out the work and meet our legal duties.
Contact details
your name, phone number and the address where the work is needed.
Job details
the boiler or appliance make and model, the fault you describe, fault codes, access arrangements and any notes about the property.
Work records
what our engineer found, tested and did, including gas safety findings and parts fitted.
Payment records
invoices, amounts paid and the method used. We do not keep full card details on our own systems.
Landlord and agent details
if you book on behalf of a tenant, your contact details and the tenant's name, phone number and access arrangements.
We do not ask for special category data such as health information. If you tell us something about a person in the home, for example that a vulnerable person has no heating, we use it only to prioritise and plan the visit.
How We Use Your Data and Our Legal Basis
We use your data to arrange and carry out the work you ask for, and the legal basis depends on the purpose.
Contract
to book visits, diagnose faults, carry out repairs and servicing, and invoice you.
Legal obligation
to keep records of gas work and safety findings, and accounting and tax records.
Legitimate interests
to handle complaints, defend legal claims, keep our systems secure and contact you about a job you have booked.
Consent
to send you service reminders or marketing messages, if you have agreed. You can withdraw consent at any time by calling us.
We do not sell your data, and we do not use it for automated decision-making or profiling.
Who We Share It With
We share personal data only when it is needed for the job or required by law. This can include parts suppliers and manufacturers where a part or boiler is registered under warranty, our accountants, IT and phone service providers who process data on our behalf, and regulators or authorities where the law requires it. If you are a tenant and your landlord or letting agent booked the work, we share the job outcome with them.
Each service provider must keep your data secure and use it only on our instructions. We keep data in the UK where possible; if a provider stores it outside the UK, we make sure suitable safeguards are in place.
How Long We Keep It
We keep personal data only for as long as we need it for the purposes above. Job and gas safety records are kept for as long as we need them to answer questions about the work and to meet our legal and safety duties. Invoices and accounting records are kept for the period tax law requires. Enquiries that do not lead to a booking are deleted once they are no longer needed.
Cookies on This Website
This website is designed to work without non-essential cookies. Under PECR we only set cookies that are strictly necessary for the site to work unless you agree to others. If we add analytics or other optional cookies, we will ask for your consent first and you can change your choice at any time. To confirm: confirm any cookies or analytics used on the site
Your Rights
Under UK GDPR you have rights over your personal data, and you can use them by phoning us or writing to our registered office.
- The right to be informed about how we use your data.
- The right of access to a copy of your data.
- The right to have inaccurate data corrected.
- The right to have data erased, where we no longer have a reason to keep it.
- The right to restrict or object to how we use it.
- The right to data portability, where it applies.
- The right to withdraw consent at any time, where we rely on consent.
We will respond within one month. We may need to confirm your identity before we act on a request.
Keeping Your Data Secure
We protect personal data with access controls, password-protected devices and limited staff access. Engineers see only the job details they need. If a data breach is likely to put your rights at risk, we will tell you and report it to the Information Commissioner's Office as the law requires.
Complaints
If you are unhappy with how we have handled your data, please call us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection.
Changes to This Policy
We may update this policy when our services or the law change. The latest version will always be on this page.